Reservation terms

Responsibility

It is your responsibility as the renter to ensure the date, time and location of your reservation is correct.
It is your responsibility as the renter to ensure you cancel unneeded reservations, and to ensure long-term reservations are terminated when they are no longer needed.
It is your responsibility to ensure your or your guest's vehicle(s) are properly registered in the app at all times.
It is your responsibility to ensure you display any physically required permits, placards, or other materials that may be required law or by the parking operator for the spot and/or location you are parked in.
It is your responsibility as the renter to ensure you are parked only in the spot(s) or specific identified area(s) in which you have an active reservation, and only for the duration of your reservation.

Cancellations and Refunds

Flexible end date monthly reservations: May be canceled at any point, before or after the reservation begins. If canceling a current flexible end date reservation you may be eligible for prorated refund for unused time.
Fixed end date monthly reservations: May be canceled until the start time of the reservation. Once the reservation starts, it cannot be canceled.
Short term reservations: May be canceled until the start time of the reservation. Once the reservation starts, it cannot be canceled.
Free reservations may generally be canceled at any time. In some cases, free reservations that are assigned by Parkade or the parking operator may not be canceled directly within the app.
Refunds will not be provided for unusued portions of reservations (other than flexible end date monthly reservations), or reservations that have already ended.
Cancelation requests for fixed end date monthly reservations are handled on a case-by-case basis. Penalty fees will apply to any cancelation of a fixed end date monthly reservation.
Report any parking problems using the Parkade app, within the first hour after the reservation started, to be eligible for a full refund. Reporting issues more than an hour past the start time may allow renters to receive a prorated refund for unused time.
If reporting a problem with a reservation longer than 48 hours, the refund option may no longer be available beginning 48 hours after the start of the reservation. Other options will be provided in this case, including renting a temporary space.
Parkade and the parking operator reserve the right to modify or terminate parking reservations/rentals at their discretion

Parking Problems

Report any parking problems using the Parkade app, including but not limited to unauthorized use of your reserved spot by another party, or obstructions and/or impediments that prevent your safe use of the reserved spot.
In situations where another vehicle is in your reserved spot, it is your responsibility to promptly report the problem through the Parkade app. The app will generally show you a set of immediate options to choose from, which may include renting a temporary parking spot. Even if no alternative spots are available, you must be sure not to park in another spot without being approved to park there by the Parkade app.
Parking in another spot, even if your spot is occupied or inaccessible, without authorization from Parkade will result in fines and/or towing of your vehicle.

Fining & Towing

Parkade and/or your building management team (the parking operator) maintains the right to take enforcement action, including issuing fines of up to $100 per day and/or towing your or your guest's vehicle for any violation of Parkade's Reservation Terms by you or your guest.
You are responsible for any active vehicles registered to your account. By registering a vehicle to your account, you verify that you are (1) have the right to use and/or control the vehicle in question, and (2) responsible for any instances of unauthorized parking involving that vehicle.
You are responsible for your guest(s), and any actions they might take while accessing the parking facilities. You are responsible for any fines your guest(s) receives due to unauthorized parking.
By agreeing to these terms, you authorize Parkade to charge your default payment method for instances of unauthorized parking.
You may request a review of a fine issued to you by Parkade by contacting us at hello@parkade.com, or by responding to the fine notification we send you.
Parkade is not a towing operator.
Parkade and/or your building management team (the parking operator) are not responsible for any damage to your vehicle resulting from a tow.

General Parking Requirements

Park only in spots in which you’ve been directed to park in by Parkade.
A parking reservation is not completed until you (1) receive confirmation in the Parkade app that your reservation has been successfully created, and (2) you receive a confirmation email from hello@parkade.com. It is your responsibility to ensure this process is completed fully.
Your vehicle must be parked fully within the designated space, and no part of your vehicle may be touching or extended beyond the inner edges of the lines or markings of your designated or reserved parking space.
Do not park in aisleways, drive lanes, in any way that blocks or prevents access to another parking spot, pedestrian walkways or access points, in areas marked for the loading/unloading of persons with disabilities, in fire lanes or emergency vehicle lanes, or in any location except your designated parking space(s).
You must add your vehicle information and license plate before the reservation start time. If reserving a spot for a guest, you are responsible for ensuring your guest adds their vehicle information and license plate, including any temporary plate. Vehicles that are not properly registered within the Parkade app are subject to towing.
All vehicles parked with the Parkade platform must carry insurance that meets state laws, and have a visible license plate on at least one side of the vehicle — a temporary dealer plate with plate number is allowed, and the temporary plate must be registered. Vehicles parked without a license plate are not allowed, and are at risk of being towed.
Reservations you make for spots through Parkade are to be used only by you, trusted guests, or other approved members of your building. The offering, posting, or resale of parking reservations you have made through Parkade on platforms outside of Parkade is strictly prohibited, and may lead to loss of parking privileges and cancellation of created reservations.
Vehicles parked in spaces marked for individuals with disabilities must display proper placards and/or license plates at all times.
Vehicles parked in spots you have reserved, or have been reserved for your use, must be registered in the Parkade app.
Your vehicle information in Parkade must be up to date at all times.
If reserving a spot for a guest, your guests' vehicle information must be up to date at all times.

Payments

Short term reservations (less than 45 days in length) are fully billed to your chosen payment method at the time of booking.
Recurring, monthly reservations are billed each month, on the renewal date specified when you make the reservation, to your chosen payment method.
If you fail to remit payment to Parkade for a parking reservation, your reservation may be canceled.
If your reservation is canceled due to non-payment, you must pay any past due balance in addition to the cost of a new reservation. You are not guaranteed the same spot if you must make a new reservation.
If attempting to pay via linked bank account ("ACH"), failed payment attempts will result in fees of up to $15 per occurrence.
The parking operator reserves the right to adjust parking prices at any time.
It is your responsibility to ensure any payment method on your account is correct, up to date, and you have proper authorization to utilize the payment method.
You must contact hello@parkade.com if you have questions regarding payments or charges from Parkade. Filing a dispute with your card issuer for any fee from Parkade may result in penalties, including but not limited to: (1) cancellation of any current or upcoming reservations, (2) loss of access to using Parkade, (3) towing of your vehicle.
Adding a payment method to your account that you are not authorized to use may result in cancelation of your reservations, and loss of access to using Parkade.

Vehicle

You are responsible for keeping your vehicle records up to date in the app. This can be updated at any time by clicking on Account → Vehicles
No vehicle maintenance (oil changes, car washes, etc) is permitted, without prior written approval from the parking operator.
Car must be operable and used at least once per month.
Parking rentals and assignments are subject to occasional building-maintenance needs, such as repainting, repainting or repairs. Vehicle owners may be required, with advance notice, to relocate their vehicle temporarily to accommodate such work.
You may not park multiple vehicles, regardless of size, in the same spot without prior written approval from the parking operator.
You may not use your parking spot for non-vehicular storage without prior written approval from the parking operator.